Since January 1, 2004, all Canadian organizations engaged in commercial activities have been required to comply with the Personal Information Protection and Electronic Documents Act (“PIPEDA”) and the Canadian Standards Association Model Code for the Protection of Personal Information incorporated by reference into PIPEDA. These obligations extend to lawyers and law firms, including Teffaine Labossiere Richer Law Group. In addition, an Act respecting the Protection of Personal Information in the Private Sector has been in force in Quebec since 1994 and sets out rules regarding the collection, use and disclosure of personal information within that province.
Lastly, as a professional services firm, we have professional and ethical obligations to keep confidential the information we receive in the context of a lawyer-client and agent-client relationship. We store your information with cloud based services who store your information on servers in the United States. Your information remains encrypted during storage and during transmission to and from our offices.
Personal information is defined in PIPEDA as information about an identifiable individual, but does not include the name, title or business address or telephone number of an employee of an organization. In other words, it does not include the information that one expects to find on a business card. Consent to Our Collection of Personal Information In most cases, we obtain your consent to collect, use and disclose your personal information.
Usually, if you retain our firm, we assume that we have your implied consent to our collection and use of your personal information, however, at times we may ask for your express consent, either verbally or in writing. Generally, we collect your personal information directly from you at the start of or during the course of your retainer with our firm. Sometimes we may obtain information about you from other sources such as a government registry or other professionals who serve you.
Use of Personal Information at Teffaine Labossiere Richer Law Group
We use your personal information to comply with our professional obligations, to provide legal advice and services to you, to issue invoices and to maintain our database of clients. In addition, if you apply for a position with Teffaine Labossiere Richer Law Group, we will use your personal information to assess your candidacy. Lastly, we may use your contact information (name, e-mail and postal address) so that we may communicate with you about recent developments in the law, keep you abreast of Teffaine Labossiere Richer Law Group news and invite you to our firm events.
Withdrawal of Consent
You may withdraw your consent to our collection, use and disclosure of your personal information at any time, subject to legal and/or contractual restrictions and upon reasonable notice. Your withdrawal of consent to our collection, use and disclosure of your personal information may impact our ability to represent you and provide you with legal advice.
Disclosure of Personal Information
Generally, we do not disclose your personal information to third parties without your consent unless permitted or required by applicable laws or court orders. The following are some examples where we may disclose your personal information: such disclosure is necessary to collect fees or disbursements; we contract with a third party to provide us with certain services such as archival file storage or insurance. (In such cases, we will use contractual or other means to ensure the third party service provider is bound by obligations regarding privacy which are consistent with this policy); or we engage expert witnesses or other law firms on your behalf.
Accuracy of Your Information
It is important that the information that we have on file be accurate and up-to-date. If, during the course of the retainer, any of your information changes, please inform us so that we can make any necessary
changes. We may also ask you from time to time whether your personal information is up-to-date.
Teffaine Labossiere Richer Law Group uses various safeguards to ensure that your personal information is protected against loss, theft, misuse, unauthorized access, disclosure, copying or alteration. These include: security of our physical premises; security of our website: SSL (Secure Socket Layer) encryption on our website, our professional obligations; security software and firewalls to prevent unauthorized computer access or “hacking”; and internal passwords that restrict access to our electronic files.
Access to your Personal Information
You have a right to challenge the accuracy and completeness of your personal information and to have it amended, as appropriate. You also have a right to request access to your personal information and receive an accounting of how that information has been used and disclosed, subject to certain exceptions prescribed by law. For example, if the requested information would reveal personal information about another individual, your request for access may be limited or denied. If your request for access is denied, Teffaine Labossiere Richer Law Group will notify you in writing of the reason for the denial. To request access or to amend your personal information, please contact the lawyer or agent with whom you normally correspond or write to our Privacy Contact at the address below. Teffaine Labossiere Richer Law Group will respond within thirty (30) days of receipt of your written request.
Teffaine Labossiere Richer Law Group will respond to inquiries about its policies and practices relating to its handling of your personal information. Inquiries should be directed to Teffaine Labossiere Richer Law Group’s Privacy Contact using the contact information below. Teffaine Labossiere Richer Law Group will investigate all complaints and will respond within 30 days of receipt of a written inquiry. If the complaint is found to be justified, Teffaine Labossiere Richer Law Group will take appropriate measures to resolve it, including, if necessary, mending this Policy and its procedures.
If you have any questions or complaints about this Policy or the handling of your personal information, if you wish to withdraw your consent to our use of your personal information, or to request access to or update any information we have on file, please contact the lawyer or agent with whom you are dealing, or contact:
Teffaine Labossiere Richer Law Group
247 Provencher Blvd. Winnipeg MB
If any complaint or inquiry is not handled to your complete satisfaction, you may contact:
Privacy Commissioner of Canada
112 Kent Street
Toll free: 1.800.282.1376.
Commission d’accès à l’information du Québec
480 St. Laurent
Toll Free: 1.888.528.7741